Compare SAP Digital CRM and SolarWinds Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SAP Digital CRM or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than SAP Digital CRM, and SolarWinds Service Desk is rated higher (94/100) than SAP Digital CRM (82/100). SolarWinds Service Desk offers users more features (18) than SAP Digital CRM (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. Samanage

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? SAP Digital CRM or SolarWinds?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Digital CRM and SolarWinds.

SAP Digital CRM price starts at $23 per user/month , On a scale between 1 to 10 SAP Digital CRM is rated 2, which is much lower than the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: SolarWinds is more expensive than SAP Digital CRM.

Which software includes more/better features?

We've compared SAP Digital CRM Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.

SAP Digital CRM: We are still working to collect the list of features for SAP Digital CRM.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

SAP Digital CRM's typical customers include: Small, medium and large size businesses, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.