Compare SAP HYBRIS and e-ServiceSuite - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SAP HYBRIS or e-ServiceSuite?

SAP HYBRIS is more expensive to implement (TCO) than e-ServiceSuite, and SAP HYBRIS is rated higher (85/100) than e-ServiceSuite (83/100). e-ServiceSuite offers users more features (3) than SAP HYBRIS (2).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. Buoyant Solutions, Inc.

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? SAP HYBRIS or e-ServiceSuite?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP HYBRIS and e-ServiceSuite.

SAP HYBRIS price starts at $54,000 per license , On a scale between 1 to 10 SAP HYBRIS is rated 10, which is much higher than the average cost of CRM software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line: SAP HYBRIS is more expensive than e-ServiceSuite.

Which software includes more/better features?

We've compared SAP HYBRIS Vs. e-ServiceSuite based on some of the most important and required CRM features.

SAP HYBRIS: Budgeting & CPM, Content Management.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM. and e-ServiceSuite's target customer size include: Small, medium and large size businesses.