Compare e-ServiceSuite and SAP HYBRIS - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - e-ServiceSuite or SAP HYBRIS?

SAP HYBRIS is more expensive to implement (TCO) than e-ServiceSuite, and SAP HYBRIS is rated higher (85/100) than e-ServiceSuite (83/100). e-ServiceSuite offers users more features (3) than SAP HYBRIS (2).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Buoyant Solutions, Inc. Vs. SAP

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? e-ServiceSuite or SAP HYBRIS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for e-ServiceSuite and SAP HYBRIS.

e-ServiceSuite price starts at $59 per month , On a scale between 1 to 10 e-ServiceSuite is rated 6, which is similar to the average cost of Help Desk software. SAP HYBRIS price starts at $54,000 per license , When comparing SAP HYBRIS to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line: SAP HYBRIS is more expensive than e-ServiceSuite.

Which software includes more/better features?

We've compared e-ServiceSuite Vs. SAP HYBRIS based on some of the most important and required Help Desk features.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

SAP HYBRIS: Budgeting & CPM, Content Management.

Target customer size

e-ServiceSuite's typical customers include: Small, medium and large size businesses, SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM.