Compare Service Fusion and Service Autopilot - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Service Fusion or Service Autopilot?

Service Fusion is more expensive to implement (TCO) than Service Autopilot, and Service Fusion is rated higher (96/100) than Service Autopilot (94/100). Both tools offer the same amount of features.

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Service Fusion Vs. BACKTELL

Service Fusion: Service Fusion was founded in 2013 by Max Paltsev, a serial entrepreneur and a veteran of the Software as a Service industry, to help service companies win more repeat customers. Prior to founding Service Fusion, Max Paltsev was the founder and CEO of Limo Anywhere, the largest software provider in the executive ground transportation industry now s...

BACKTELL: Unlike the typical software or marketing company, we actually use our own technology solutions to run our field service companies. In the beginning, we built our software in house because we couldn't find a solution in the market place that delivered what we needed. Our in-house solutions performed well. Very well. Once our companies were run...

Who is more expensive? Service Fusion or Service Autopilot?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Fusion and Service Autopilot.

Service Fusion price starts at $126 per month , On a scale between 1 to 10 Service Fusion is rated 2, which is much lower than the average cost of Field Service software. Service Autopilot price starts at $47 per month , When comparing Service Autopilot to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Service Fusion cost is around the same cost of Service Autopilot.

Which software includes more/better features?

We've compared Service Fusion Vs. Service Autopilot based on some of the most important and required Field Service features.

Service Fusion: Mobile Access, Billing & Invoicing, CRM, Scheduling, Inventory Management, Work Order Management, Quoting, Contract Management.

Service Autopilot: Mobile Access, Billing & Invoicing, Call Center, Payroll, Scheduling.

Target customer size

Customers of the software include businesses of all sizes hailing from a diverse range of industries. The software has specifically been designed for the needs of small and medium sized businesses.