Shlomi Lavi /
Dec 18, 2022
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Bottom Line: Which is Better - ServiceMax or Service Autopilot?
ServiceMax is more expensive to implement (TCO) than Service Autopilot, and Service Autopilot is rated higher (94/100) than ServiceMax (93/100). Service Autopilot offers users more features (8) than ServiceMax (6). There is a clear winner in this case and it is Service Autopilot!
Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ServiceMax Vs. BACKTELL
ServiceMax: ServiceMax’s field service management software delivers the future of field service, today. The first and only complete suite of cloud-based, collaborative and mobile field service applications, ServiceMax gives companies unprecedented capabilities in field service to optimize operations and delight customers.
Companies use the ServiceMax field ...
BACKTELL: Unlike the typical software or marketing company, we actually use our own technology solutions to run our field service companies. In the beginning, we built our software in house because we couldn't find a solution in the market place that delivered what we needed.
Our in-house solutions performed well. Very well. Once our companies were run...
Who is more expensive? ServiceMax or Service Autopilot?
The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceMax and Service Autopilot.
ServiceMax price starts at $100 per user/month , On a scale between 1 to 10 ServiceMax is rated 8, which is higher than the average cost of Field Service software. Service Autopilot price starts at $47 per month , When comparing Service Autopilot to its competitors, the software is rated 2 - much lower than the average Field Service software cost.
Bottom line: ServiceMax is more expensive than Service Autopilot.
Which software includes more/better features?
We've compared ServiceMax Vs. Service Autopilot based on some of the most important and required Field Service features.
ServiceMax: Custom User Interface, Customizable Reports, Maintenance Management, Maintenance Scheduling, Real Estate Portfolio Management, Work Order Management.
Service Autopilot: Mobile Access, Billing & Invoicing, Call Center, Payroll, Scheduling.
Target customer size
ServiceMax is best for small and medium sized growing companies. The software has specifically been designed for the needs of small and medium sized businesses.