Compare ServiceNow and ConceptWave Rapid CRM - Nov 2022
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - ServiceNow or ConceptWave Rapid CRM?
ServiceNow is more expensive to implement (TCO) than ConceptWave Rapid CRM, and ServiceNow is rated higher (78/100) than ConceptWave Rapid CRM (62/100). ServiceNow offers users more features (18) than ConceptWave Rapid CRM (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Servicenow Vs. conceptwave
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
conceptwave: ConceptWave is a leading provider of customer, product, and order lifecycle management solutions that enable communications service providers to rapidly introduce new market offers and to empower superior customer experience. Our unique offer is to provide an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave...
Who is more expensive? ServiceNow or ConceptWave Rapid CRM?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and ConceptWave Rapid CRM.
ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. ConceptWave Rapid CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: ServiceNow is more expensive than ConceptWave Rapid CRM.
Which software includes more/better features?
We've compared ServiceNow Vs. ConceptWave Rapid CRM based on some of the most important and required Customer Service features.
ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
ConceptWave Rapid CRM: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software include businesses of all sizes and a variety of types. and ConceptWave Rapid CRM's target customer size include: Start up, Small business, Medium business, Large business.
ConceptWave Rapid CRM
ConceptWave Rapid CRM is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. ConceptWave Rapid CRM received a rating of 4.4 from ITQlick team. The s...
Compare PricingCompare specifications
ServiceNow Specifications
ITQlick Score: | 78/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Customer Service -> ServiceNow review |
Company: | Servicenow |
Pricing: | starts at $100 per user/month + standard ITSM package |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | ServiceNow review, ServiceNow pricing, ServiceNow alternatives |
ConceptWave Rapid CRM Specifications
ITQlick Score: | 62/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Customer Service -> ConceptWave Rapid CRM review |
Company: | conceptwave |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop |
Links: | ConceptWave Rapid CRM review, ConceptWave Rapid CRM pricing, ConceptWave Rapid CRM alternatives |
Compare features
ServiceNow: 18 Features
ConceptWave Rapid CRM: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.