Compare ServiceNow and HappyFox - Oct 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - ServiceNow or HappyFox?

ServiceNow is more expensive to implement (TCO) than HappyFox, and ServiceNow is rated higher (78/100) than HappyFox (77/100). ServiceNow offers users more features (18) than HappyFox (11).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Servicenow Vs. Happyfox Inc

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Happyfox Inc : HappyFox is a Cloud based Help Desk software that is developed by a super passionate technology team that is experienced in solving customer support problems. As mentioned by the top technology blog Mashable, HappyFox is a "Beautifully designed App" that is loved by thousands of businesses of all sizes for its ease of actioning the support workfl...

Who is more expensive? ServiceNow or HappyFox?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and HappyFox.

ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. HappyFox price starts at $29 per agent/month , When comparing HappyFox to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: ServiceNow is more expensive than HappyFox.

Which software includes more/better features?

We've compared ServiceNow Vs. HappyFox based on some of the most important and required Customer Service features.

ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

HappyFox: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Customers of the software include businesses of all sizes and a variety of types. HappyFox is best for almost every type of business.