Compare ServiceNow and Help Sumo - Oct 2022
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - ServiceNow or Help Sumo?
ServiceNow is more expensive to implement (TCO) than Help Sumo, and Help Sumo is rated higher (84/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than Help Sumo (0).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Servicenow Vs. AJ Square Inc
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.
Who is more expensive? ServiceNow or Help Sumo?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and Help Sumo.
ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: ServiceNow is more expensive than Help Sumo.
Which software includes more/better features?
We've compared ServiceNow Vs. Help Sumo based on some of the most important and required Customer Service features.
ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Help Sumo: We are still working to collect the list of features for Help Sumo.
Target customer size
Customers of the software include businesses of all sizes and a variety of types. and Help Sumo's target customer size include: Small, medium and large size businesses.
Help Sumo
starts at $19 per agent/month
Help Sumo is a cloud-based Help Desk software that assists agents and managers in handling a ticketing system with links to various departments within the organization.
Compare PricingCompare specifications
ServiceNow Specifications
ITQlick Score: | 78/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Customer Service -> ServiceNow review |
Company: | Servicenow |
Pricing: | starts at $100 per user/month + standard ITSM package |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | ServiceNow review, ServiceNow pricing, ServiceNow alternatives |
Help Sumo Specifications
ITQlick Score: | 84/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Help Desk -> Help Sumo review |
Company: | AJ Square Inc |
Pricing: | starts at $19 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Help Sumo review, Help Sumo pricing, Help Sumo alternatives |
Compare features
ServiceNow: 18 Features
Help Sumo: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.