Compare ServiceNow and HP Service - Oct 2022
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Bottom Line: Which is Better - ServiceNow or HP Service?
HP Service is more expensive to implement (TCO) than ServiceNow, and ServiceNow is rated higher (78/100) than HP Service (76/100). ServiceNow offers users more features (18) than HP Service (0). There is a clear winner in this case and it is ServiceNow!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Servicenow Vs. HP Enterprise Services
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
HP Enterprise Services: For clients with large, complex operating environments, HP Enterprise Services provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing for increased productivity, innovation, and security so businesses can plan for future growth and governments can efficiently deliver citizen services.
Who is more expensive? ServiceNow or HP Service Manager?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and HP Service Manager.
ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. HP Service Manager price starts at $50 per user/month , When comparing HP Service Manager to its competitors, the software is rated 6 - similar to the average Customer Service software cost.
Bottom line: HP Service Manager is more expensive than ServiceNow.
Which software includes more/better features?
We've compared ServiceNow Vs. HP Service based on some of the most important and required Customer Service features.
ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
HP Service Manager: We are still working to collect the list of features for HP Service Manager.
Target customer size
Customers of the software include businesses of all sizes and a variety of types. The typical clients that can fully utilize HP Service Manager are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.
HP Service
starts at $50 per user/month
The HP Service Manager is one of the programs assimilated by HP after it bought the Peregrine Systems in 2005. This program is part of the HP OpenView and is categorized as a service desk solution enabling IT s...
Compare PricingCompare specifications
ServiceNow Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> ServiceNow review |
Company: | Servicenow |
Pricing: | starts at $100 per user/month + standard ITSM package |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | ServiceNow review, ServiceNow pricing, ServiceNow alternatives |
HP Service Specifications
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> HP Service review |
Company: | HP Enterprise Services |
Pricing: | starts at $50 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | HP Service review, HP Service pricing, HP Service alternatives |
Compare features
ServiceNow: 18 Features
HP Service Manager: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.