Compare ServiceNow and IncidentMonitor - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - ServiceNow or IncidentMonitor?

IncidentMonitor is more expensive to implement (TCO) than ServiceNow, and IncidentMonitor is rated with the same score (78/100) as ServiceNow (78/100). ServiceNow offers users more features (18) than IncidentMonitor (0). There is a clear winner in this case and it is ServiceNow!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Servicenow Vs. Monitor 24-7 Inc.

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Monitor 24-7 Inc.: Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a service desk application on a request from a customer. By partnering together, the two designed an outsourced service desk application which was then successfully implemented by the customer. Monitor 24-7 Inc was a fact. The first version ...

Who is more expensive? ServiceNow or IncidentMonitor?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and IncidentMonitor.

ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. IncidentMonitor price starts at $36 per feature/month , When comparing IncidentMonitor to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: ServiceNow cost is around the same cost of IncidentMonitor.

Which software includes more/better features?

We've compared ServiceNow Vs. IncidentMonitor based on some of the most important and required Customer Service features.

ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

IncidentMonitor: We are still working to collect the list of features for IncidentMonitor.

Target customer size

Customers of the software include businesses of all sizes and a variety of types. IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT.