Compare ServiceNow and Axosoft Help Desk - Oct 2022
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - ServiceNow or Axosoft Help Desk?
Axosoft Help Desk is more expensive to implement (TCO) than ServiceNow, and Axosoft Help Desk is rated higher (86/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than Axosoft Help Desk (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Servicenow Vs. Axosoft, LLC
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
Who is more expensive? ServiceNow or OnTime Help Desk?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and OnTime Help Desk.
ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: ServiceNow cost is around the same cost of OnTime Help Desk.
Which software includes more/better features?
We've compared ServiceNow Vs. Axosoft Help Desk based on some of the most important and required Customer Service features.
ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software include businesses of all sizes and a variety of types. and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.
Axosoft Help Desk
starts at $105 per month
OnTime Help Desk is a cloud-based help-desk software solution that aims at customer support and team collaboration. The solution has a customer service portal that allows customers to track down their issues as...
Compare PricingCompare specifications
ServiceNow Specifications
ITQlick Score: | 78/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Customer Service -> ServiceNow review |
Company: | Servicenow |
Pricing: | starts at $100 per user/month + standard ITSM package |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | ServiceNow review, ServiceNow pricing, ServiceNow alternatives |
Axosoft Help Desk Specifications
ITQlick Score: | 86/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Help Desk -> Axosoft Help Desk review |
Company: | Axosoft, LLC |
Pricing: | starts at $105 per month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | Axosoft Help Desk review, Axosoft Help Desk pricing, Axosoft Help Desk alternatives |
Compare features
ServiceNow: 18 Features
OnTime Help Desk: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.