Compare ServiceNow and Universal Knowledge - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - ServiceNow or Universal Knowledge?

Universal Knowledge is more expensive to implement (TCO) than ServiceNow, and ServiceNow is rated higher (78/100) than Universal Knowledge (76/100). ServiceNow offers users more features (18) than Universal Knowledge (5). There is a clear winner in this case and it is ServiceNow!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Servicenow Vs. Knowledge Powered Solutions

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...

Who is more expensive? ServiceNow or Universal Knowledge?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and Universal Knowledge.

ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. Universal Knowledge price starts at $13.21 per user/month , When comparing Universal Knowledge to its competitors, the software is rated 10 - much higher than the average Customer Service software cost.

Bottom line: Universal Knowledge is more expensive than ServiceNow.

Which software includes more/better features?

We've compared ServiceNow Vs. Universal Knowledge based on some of the most important and required Customer Service features.

ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.

Target customer size

Customers of the software include businesses of all sizes and a variety of types. Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management.