Compare Skype for Business and Five9 Cloud Contact Center - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Skype for Business or Five9 Cloud Contact Center?

Five9 Cloud Contact Center is more expensive to implement (TCO) than Skype for Business, and Skype for Business is rated higher (97/100) than Five9 Cloud Contact Center (89/100). Five9 Cloud Contact Center offers users more features (5) than Skype for Business (3).

Looking for the right Conference Calling solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Microsoft Vs. Five9

Microsoft: At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Skype for Business or Five9 Cloud Contact Center?

The real total cost of ownership (TCO) of Conference Calling software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Skype for Business and Five9 Cloud Contact Center.

Skype for Business price starts at $2 per user/month , On a scale between 1 to 10 Skype for Business (formerly Lync) Software is rated 2, which is much lower than the average cost of Conference Calling software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average Conference Calling software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than Skype for Business.

Which software includes more/better features?

We've compared Skype for Business Vs. Five9 Cloud Contact Center based on some of the most important and required Conference Calling features.

Skype for Business: Chat, Conference Calling, VoIP.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Target customer size

Skype for Business's typical customers include: Small, medium and large size businesses, The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.