Shlomi Lavi /
Jan 05, 2023
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Bottom Line: Which is Better - Skype for Business or Zendesk?
Zendesk is more expensive to implement (TCO) than Skype for Business, and Skype for Business is rated higher (97/100) than Zendesk (82/100). Zendesk offers users more features (18) than Skype for Business (3).
Looking for the right Conference Calling solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Microsoft Vs. Zendesk
Microsoft: At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Skype for Business or Zendesk Sell?
The real total cost of ownership (TCO) of Conference Calling software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Skype for Business and Zendesk Sell.
Skype for Business price starts at $2 per user/month , On a scale between 1 to 10 Skype for Business (formerly Lync) Software is rated 2, which is much lower than the average cost of Conference Calling software. Zendesk Sell price starts at $49 per user/month , When comparing Zendesk Sell to its competitors, the software is rated 4 - lower than the average Conference Calling software cost.
Bottom line: Zendesk Sell is more expensive than Skype for Business.
Which software includes more/better features?
We've compared Skype for Business Vs. Zendesk based on some of the most important and required Conference Calling features.
Skype for Business: Chat, Conference Calling, VoIP.
Zendesk Sell: Mobile Access, Collaboration, Task Management, Business Performance Optimization, Contact Management.
Target customer size
Skype for Business's typical customers include: Small, medium and large size businesses, and Zendesk Sell's target customer size include: Small, medium and large size businesses.