Shlomi Lavi /
Mar 22, 2022
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Bottom Line: Which is Better - Smart Service or Dispatch?
Smart Service is more expensive to implement (TCO) than Dispatch, and Dispatch is rated higher (96/100) than Smart Service (89/100). Smart Service offers users more features (8) than Dispatch (5).
Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
My Service Depot Vs. DispatchTrack
My Service Depot: My Service Depot was founded by technology visionary Wayne “Skip” Stringfield with the goal of creating software people love to use. It is this philosophy that drives not only the software development process, but also the approach to customer support and training.
My Service Depot's products include Smart Service™| QuickBooks Scheduling Softwar...
DispatchTrack: DispatchTrack provides Field management and mobile resource management solutions for the Delivery and Service Industries.
Who is more expensive? Smart Service or Dispatch?
The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smart Service and Dispatch.
Smart Service price starts at $1599.99 per license , On a scale between 1 to 10 Smart Service is rated 6, which is similar to the average cost of Field Service software. Dispatch price starts at $99 per month , When comparing Dispatch to its competitors, the software is rated 2 - much lower than the average Field Service software cost.
Bottom line: Smart Service is more expensive than Dispatch.
Which software includes more/better features?
We've compared Smart Service Vs. Dispatch based on some of the most important and required Field Service features.
Smart Service: Mobile Access, Billing & Invoicing, Customer Database, Customer Relationship Management, Construction, Time Tracking, Work Order Management, Contract Management.
Dispatch: Dashboard, Mobile Access, Billing & Invoicing, Scheduling, Field Service.
Target customer size
Owing to its nature and comprehensiveness, Smart ServiceTM is ideal for medium and large sized enterprises. Customers of the software chiefly include small and medium businesses.