Smart Service Review - why 4.5 stars?

Shlomi Lavi / updated: Mar 22, 2022

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What is Smart Service?

Smart Service is a cloud-based Field Service Software designed to add scheduling and dispatching to QuickBooks. The software comes with features such as:

• Scheduling: This feature has a simple drag & drop that makes it very user-friendly. Field technicians can schedule recurring tasks emergency tasks and even wait for the list of jobs for which they cannot find a space.
• Routine: Without the correct tools, planning an effective service route can take almost as long as driving it. With Smart Service, Field technicians can choose a tech, then jobs, and finally touch a button. This tool makes it easy for them to get their entire day mapped out, routes and all, in seconds.
• Collect Payment: Technicians in the field can use the Smart Service mobile app to receive credit cards or check payments. Smart Service payment processing is a no-brainer since the merchant service partner guarantees cost reductions over the field technicians present credit card processing rate.
• Pictures: Smart Service allows Field technicians to attach photographs with projects, which is a terrific method to keep track of their work and provide their customers with quick before/after breakdowns.
• Inventory: This technology aids in overcoming the issue of inventory spread across a fleet of cars. This application automatically updates inventory as line items are added to work orders.

Smart Service is a field service software that started in 1997. The company is headquartered in Columbus, Ohio, United States. The company has a workforce of up to 50 employees.

Who is it best for?

Owing to its nature and comprehensiveness, Smart ServiceTM is ideal for medium and large sized enterprises. This is cross industries software that can effectively be used in any business for team management purposes. The software is being used by many businesses from across the globe with some of them being Coastline Window Cleaning, Empire Pools Inc., Chimney Doctor and Amps & Volts Electric.

Main features and functionalities

Team management is a big challenge to many businesses. This process therefore consumes a lot of business time hence stifled productivity. Still, manually managing the team members does not guarantee accountability, data integrity or efficiency as there are several probable errors. Using Smart ServiceTM however provides a simple solution to your business. The result is a more resourceful team management system that guarantees enhanced productivity and verifiable records. You will therefore be able to run your task schedules and minimize management inaccuracies.

Moreover, this software can be integrated with Quickbooks to the extent that posts made in Smart ServiceTM are automatically posted on Quickbooks. This provides ready backup and a cost effective way of managing the employees.

What is the actual cost?

The cost of license starts at $1599.99 per license. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Smart Service. You can also find here pricing information from Smart Service's website.

Pros

• Smart Service is an ideal dispatch option for small businesses
• The software helps to streamline and simplify scheduling processes
• The software is very customizable
• This software is highly customizable and users can choose the add-ons that best service their needs.
• Its integration with Quickbooks means more comprehensive accounting functions for the user.

Cons

• The software is not easy to navigate and has conflicting layers/windows for data
• The solution is not flexible since it is cloud-based only
• Smart ServiceTM only supports English language as at the moment, limiting many users from non-English speaking countries.
• Several users have complained about the software hanging when integrated with Quickbooks.
• The software doesn’t support open API thus limiting integration options for the user.

How it stacks up?

Access a head to head analysis of Smart Service vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Smart Service right for you or your business?

Smart Service is a good choice for Field Technicians looking for scheduling software from HVAC and plumbing to electrician and pest control, and everything in between. Technicians can use the program to optimize their processes, decrease waste, increase income, and eventually grow their firm.