Smart Service Review - why 4.5 stars?

Smart Service Review
ITQlick Score: 89/100
ITQlick Rating: (4.5/5)
Pricing: 6/10 - average cost
Category: Field Service -> Smart Service
Ranking:Ranked 30 out of 348 Field Service systems
Company: My Service Depot
Pricing: starts at $1599.99 per license
Typical customers: Small businesses and start ups
Platforms: Desktop, Mobile, Cloud
Links: Smart Service pricing, Smart Service alternatives

Shlomi LaviShlomi Lavi / updated: Mar 22, 2022

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What is Smart Service and its features?

Smart Service is a cloud-based Field Service Software designed to add scheduling and dispatching to QuickBooks. The software comes with features such as:
  • Scheduling: This feature has a simple drag & drop that makes it very user-friendly. Field technicians can schedule recurring tasks emergency tasks and even wait for the list of jobs for which they cannot find a space.
  • Routine: Without the correct tools, planning an effective service route can take almost as long as driving it. With Smart Service, Field technicians can choose a tech, then jobs, and finally touch a button. This tool makes it easy for them to get their entire day mapped out, routes and all, in seconds.
  • Collect Payment: Technicians in the field can use the Smart Service mobile app to receive credit cards or check payments. Smart Service payment processing is a no-brainer since the merchant service partner guarantees cost reductions over the field technicians present credit card processing rate.
  • Pictures: Smart Service allows Field technicians to attach photographs with projects, which is a terrific method to keep track of their work and provide their customers with quick before/after breakdowns.
  • Inventory: This technology aids in overcoming the issue of inventory spread across a fleet of cars. This application automatically updates inventory as line items are added to work orders.
Smart Service is a field service software that started in 1997. The company is headquartered in Columbus, Ohio, United States. The company has a workforce of up to 50 employees.

What is Smart Service rating?

The rating of Smart Service is 4.5 stars out of 5 and the total score is 89 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Smart Service?

Owing to its nature and comprehensiveness, Smart ServiceTM is ideal for medium and large sized enterprises. This is cross industries software that can effectively be used in any business for team management purposes. The software is being used by many businesses from across the globe with some of them being Coastline Window Cleaning, Empire Pools Inc., Chimney Doctor and Amps & Volts Electric.

Is it easy to use?

Yes, Smart Service makes it fairly easy to use. This product is user friendly and intuitive.

Is Smart Service cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Smart Service on your mobile/smart phone.

Is Smart Service the best Field Service system?

Smart Service is ranked 30 out of 348 software in their category (Field Service systems).

What are their main features and functionalities?

Team management is a big challenge to many businesses. This process therefore consumes a lot of business time hence stifled productivity. Still, manually managing the team members does not guarantee accountability, data integrity or efficiency as there are several probable errors. Using Smart ServiceTM however provides a simple solution to your business. The result is a more resourceful team management system that guarantees enhanced productivity and verifiable records. You will therefore be able to run your task schedules and minimize management inaccuracies.

Moreover, this software can be integrated with Quickbooks to the extent that posts made in Smart ServiceTM are automatically posted on Quickbooks. This provides ready backup and a cost effective way of managing the employees.

What are Smart Service's pros? (5 Pros)

  • Smart Service is an ideal dispatch option for small businesses
  • The software helps to streamline and simplify scheduling processes
  • The software is very customizable
  • This software is highly customizable and users can choose the add-ons that best service their needs.
  • Its integration with Quickbooks means more comprehensive accounting functions for the user.

What are Smart Service's cons? (5 cons)

  • The software is not easy to navigate and has conflicting layers/windows for data
  • The solution is not flexible since it is cloud-based only
  • Smart ServiceTM only supports English language as at the moment, limiting many users from non-English speaking countries.
  • Several users have complained about the software hanging when integrated with Quickbooks.
  • The software doesn’t support open API thus limiting integration options for the user.

Who are their main alternatives?

Smart Service competes with other field service systems like Geopointe, MobileFrame, and FieldRoutes. We will compare these field service systems in some specific aspects below.
  • Functionality: Smart Service offers features like Inventory, Workforce Tracking, Scheduling, Dispatching, Routine, Contact Information, Equipment records, Service Histories, Company Forms, Official Estimates, Fill out Work Orders, Take Pictures, Collect Payments, CRM, Customer Database, Customer History, Customer Management, Dispatch Management, Document Imaging, Electronic Signature, Employee Management, Billing & Invoicing, etc. Geopointe offers features like Equipment History, Routing, Manage Territories, Actionable Data, Geographic Search & Analysis, Shape Editor, Calendar-based Scheduling, Routing and Optimization (available in Smart Service), Salesforce Mobile Ready, Visual Shape Editor, CSV layers, Heat Mapping, Check-in & Out, Automated Assignment, etc. MobileFrame Field Service offers features like Dispatch Management, Order Management, Shipping Management, Alerts/Notifications, Delivery Tracking, Real-Time Monitoring, Real-time Updates, Billing & Invoicing (available in Smart Service), etc. FieldRoutes offers features like Sales & Marketing, Operations & Routing, Payment, Dashboard & Reporting, Contact Management, Campaign Management, Scheduling (available in Geopointe), Performance Metrics, Work Order Management, etc.
  • Customers/Industries: Smart Service target HVAC, Plumbing, Electrician, Fire Protection, Chimney Sweep, HVAC, Irrigation Service, Janitorial Service, Landscaping, Lawn Care, Locksmith, Maid Service, Mechanical Contractor, Medical Waste Disposal, Pest Control Software, Plumbing Software, Pool & Spa Service, Power Washing, Property Management, Remediation Service, Security Service, Septic Tank Service, Solar Panel Installation, Tree Care Software, Window/Door Installation, Window Cleaning, Window Repair, Work Order, etc. Geopointe targets healthcare & Life Sciences, Manufacturing, and Financial Services service providers. Geopointe has customers like Rational AG, Trader Interactive, 3M, Quincy Compressor, Paycor, ClassPass, DenMat Holdings LLC, Doctolib, HFO Investment Real Estate LLC, ISN, Shoptech, etc. FieldRoutes targets service providers in Lawn Care, Pest Control, Pool Care, etc. FieldRoutes has customers like Armed Force Pest Control, Golden Hills Pest Control, Green Pest Services, MosquitoNix, Myles Pest Services, Preventative Pest, Romex Pest Control, Romney Pest Control, White Knight Pest Control, Bug-N-A-Rug, Evolve Pest Control, etc.
  • Cost: The license cost information for Smart Service and MobileFrame Field Service is unavailable. Geopointe starts at $60 as a flat rate per month. Geopointe does not offer a free version but offers a free trial. FieldRoutes starts at $199 per month.
  • Cloud-based/On-premise: Smart Service and all its alternatives are cloud-based.
  • Scalability: Smart Service and Fieldroute can accommodate companies of every size. MobileFrame can accommodate mid-sized and large enterprises. Geopointe can accommodate small businesses.
  • Support: Smart Service offers support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and Chat. MobileFrame offers Chat. Geopointe offers Email/Help Desk and Chat, while FieldRoutes offers Email/Help Desk, FAQs/Forum, and Phone Support.

What is the cost of Smart Service?

The cost of license starts at $1599.99 per license. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Smart Service. You can also find here pricing information from Smart Service's website.

What should you ask My Service Depot during a demo session? (65 questions)

Schedule a demo with Smart Service and access 65 must ask questions for the vendor while watching Smart Service in action. Visit the vendor's website here.

Where Smart Service is used?

Smart Service is a good choice for Field Technicians looking for scheduling software from HVAC and plumbing to electrician and pest control, and everything in between. Technicians can use the program to optimize their processes, decrease waste, increase income, and eventually grow their firm.

List of categories

Field Service
Field Service - HVAC
Field Service - Pest Control
Field Service - Work Order
Field Service Mobile Apps
FS Contact Management
FS Billing / Invoicing
FS Inventory Management
FS Scheduling & Dispatch
FS Work Order Management
HVAC GPS Tracking

List of features

Mobile Access
Billing & Invoicing
Customer Database
Customer Relationship Management
Time Tracking
Work Order Management
Contract Management

Smart Service Vs. Alternatives

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Smart Se...
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$1599.99 per license
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$39 per user/month
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$49 per user/month
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$398 per technician/month + $800 one-time setup cost
Service ...
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$126 per month


Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.