Compare SolarWinds Service Desk and 3CX - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or 3CX?

3CX is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than 3CX (90/100). SolarWinds Service Desk offers users more features (18) than 3CX (3). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. 3CX

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

3CX: 3CX develops a full range of VoIP telephony software products.3CX Phone System for Windows is a software-based IP PBX that replaces a proprietary hardware PBX / PABX. 3CX’s IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hard...

Who is more expensive? SolarWinds Service Desk or 3CX Phone System?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and 3CX Phone System.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. 3CX Phone System price starts at $135 per year , When comparing 3CX Phone System to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: SolarWinds Service Desk cost is around the same cost of 3CX Phone System.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. 3CX based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

3CX Phone System: Call Recording, Call Center, VoIP.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Customers of the software include small and medium businesses as well as large enterprises.