Compare Solgari for Contact Centres and Freshdesk - Mar 2022
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Bottom Line: Which is Better - Solgari for Contact Centres or Freshdesk?
Solgari for Contact Centres is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Solgari for Contact Centres (77/100). Freshdesk offers users more features (10) than Solgari for Contact Centres (3). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Solgari Vs. FRESHDESK INC.
Solgari: Solgari provides Cloud Communications Services to business customers globally including Cloud PBX & Contact Center solutions. Our services are offered to Enterprise & SMB customers on a monthly subscription basis, enabling businesses to reduce costs and increase productivity by replacing traditional on-premise phone and telecoms infrastructure. So...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Solgari for Contact Centres or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Solgari for Contact Centres and Freshdesk.
Solgari for Contact Centres price starts at $45 per user/month , On a scale between 1 to 10 Solgari for Contact Centres is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Solgari for Contact Centres cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared Solgari for Contact Centres Vs. Freshdesk based on some of the most important and required Help Desk features.
Solgari for Contact Centres: Data Import/Export, Basic Reports, Online Customer Support.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Solgari for Contact Centres's typical customers include: Small, medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.
Compare specifications
Solgari for Contact Centres Specifications
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Solgari for Contact Centres review |
Company: | Solgari |
Pricing: | starts at $45 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Solgari for Contact Centres review, Solgari for Contact Centres pricing, Solgari for Contact Centres alternatives |
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Compare features
Solgari for Contact Centres: 3 Features
Freshdesk: 10 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.