Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...
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OTRS is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than OTRS (84/100). Spiceworks offers users more features (16) than OTRS (3). There is a clear winner in this case and it is Spiceworks!
Looking for the right MRP Software solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
The real total cost of ownership (TCO) of MRP Software software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Spiceworks and OTRS.
Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Spiceworks is rated 2, which is much lower than the average cost of MRP Software software. OTRS price starts at $10 per agent/month , When comparing OTRS to its competitors, the software is rated 4 - lower than the average MRP Software software cost.
Bottom line: OTRS is more expensive than Spiceworks.
We've compared Spiceworks Vs. OTRS based on some of the most important and required MRP Software features.
Spiceworks: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
Spiceworks is best for small and medium sized business IT support teams. and OTRS's target customer size include: Small businesses and start ups.
Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...
Compare PricingITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | MRP Software -> Spiceworks review |
Company: | Spiceworks |
Typical customers: | SMBs |
Platforms: | Desktop |
Links: | Spiceworks review, Spiceworks pricing, Spiceworks alternatives |
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> OTRS review |
Company: | otrs.org |
Pricing: | starts at $10 per agent/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop |
Links: | OTRS review, OTRS pricing, OTRS alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.