Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...
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Richmond ServiceDesk is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than Richmond ServiceDesk (84/100). Spiceworks offers users more features (16) than Richmond ServiceDesk (0). There is a clear winner in this case and it is Spiceworks!
Looking for the right MRP Software solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...
Richmond Systems Ltd: Richmond Systems is a leading provider of best-in-class ITSM Help Desk and Asset Management software to organisations across all industries. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
The real total cost of ownership (TCO) of MRP Software software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Spiceworks and Richmond ServiceDesk.
Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Spiceworks is rated 2, which is much lower than the average cost of MRP Software software. Richmond ServiceDesk price starts at $35 per agent/month , When comparing Richmond ServiceDesk to its competitors, the software is rated 6 - similar to the average MRP Software software cost.
Bottom line: Richmond ServiceDesk is more expensive than Spiceworks.
We've compared Spiceworks Vs. Richmond ServiceDesk based on some of the most important and required MRP Software features.
Spiceworks: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Richmond ServiceDesk: We are still working to collect the list of features for Richmond ServiceDesk.
Spiceworks is best for small and medium sized business IT support teams. The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM.
Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...
Compare Pricingstarts at $35 per agent/month
Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool...
Compare PricingITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | MRP Software -> Spiceworks review |
Company: | Spiceworks |
Typical customers: | SMBs |
Platforms: | Desktop |
Links: | Spiceworks review, Spiceworks pricing, Spiceworks alternatives |
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Richmond ServiceDesk review |
Company: | Richmond Systems Ltd |
Pricing: | starts at $35 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Richmond ServiceDesk review, Richmond ServiceDesk pricing, Richmond ServiceDesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.