Shlomi Lavi /
Sep 16, 2022
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Bottom Line: Which is Better - Support Incident Tracker or Zoho Desk?
Support Incident Tracker is more expensive to implement (TCO) than Zoho Desk, and Zoho Desk is rated higher (92/100) than Support Incident Tracker (80/100). Support Incident Tracker offers users more features (5) than Zoho Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
The Support Incident Tracker Vs. Zoho Corporation
The Support Incident Tracker: Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from Si...
Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? Support Incident Tracker or Zoho Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Support Incident Tracker and Zoho Desk.
Support Incident Tracker price starts at $25 per license , On a scale between 1 to 10 Support Incident Tracker is rated 6, which is similar to the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Support Incident Tracker is more expensive than Zoho Desk.
Which software includes more/better features?
We've compared Support Incident Tracker Vs. Zoho Desk based on some of the most important and required Help Desk features.
Support Incident Tracker: Email Integration, Incident / Request Management, Multi-Site Support, Service Level Agreements, Support Ticket Tracking.
Zoho Desk: We are still working to collect the list of features for Zoho Desk.
Target customer size
Support Incident Tracker is perfect for companies of all sizes. and Zoho Desk's target customer size include: Small, medium and large size businesses.