Compare SysAid and Assyst - Mar 2022
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Bottom Line: Which is Better - SysAid or Assyst?
Assyst is more expensive to implement (TCO) than SysAid, and SysAid is rated higher (79/100) than Assyst (75/100). SysAid offers users more features (9) than Assyst (5). There is a clear winner in this case and it is SysAid!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SysAid Technologies Ltd. Vs. Axios Systems
SysAid Technologies Ltd.: SysAid Technologies, formerly Ilient, is a leading global provider of IT Service Management (ITSM) software. nnSysAid was founded in 2002 by Israel Lifshitz, with a vision to provide simple, cutting-edge, and cost-effective software tools for service excellence. SysAid is ideal for organizations who want to manage, monitor, and track all their IT...
Axios Systems: Axios Systems was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support with the assyst solution. Since then, ITIL has evolved to become a globally accepted framework for managing IT services and the assyst solution continues to support best practices as they evolve.
Who is more expensive? SysAid or Assyst?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SysAid and Assyst.
SysAid price starts at $1,211 per year , On a scale between 1 to 10 SysAid is rated 6, which is similar to the average cost of Help Desk software. Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SysAid is rated 6, which is similar to the average cost of Help Desk software.
Bottom line: SysAid cost is around the same cost of Assyst.
Which software includes more/better features?
We've compared SysAid Vs. Assyst based on some of the most important and required Help Desk features.
SysAid: Asset Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Remote Control Access, Reporting, Scheduling.
Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.
Target customer size
SysAid was originally intended for IT practitioners. Customers of the software include businesses of all sizes and types.
Compare specifications
SysAid Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> SysAid review |
Company: | SysAid Technologies Ltd. |
Pricing: | starts at $1,211 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | SysAid review, SysAid pricing, SysAid alternatives |
Assyst Specifications
ITQlick Score: | 75/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Assyst review |
Company: | Axios Systems |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Assyst review, Assyst pricing, Assyst alternatives |
Compare features
SysAid: 9 Features
Assyst: 5 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.