Compare SysAid and TOPdesk - Jul 2022
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Bottom Line: Which is Better - SysAid or TOPdesk?
TOPdesk is more expensive to implement (TCO) than SysAid, and TOPdesk is rated higher (82/100) than SysAid (79/100). SysAid offers users more features (9) than TOPdesk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SysAid Technologies Ltd. Vs. TOPdesk
SysAid Technologies Ltd.: SysAid Technologies, formerly Ilient, is a leading global provider of IT Service Management (ITSM) software. nnSysAid was founded in 2002 by Israel Lifshitz, with a vision to provide simple, cutting-edge, and cost-effective software tools for service excellence. SysAid is ideal for organizations who want to manage, monitor, and track all their IT...
TOPdesk: Everyone benefits from high quality services. When service departments such as IT, Facilities Management, and HR run smoothly, your organization follows suit. A service desk is there to ensure that your company can focus on its core tasks. TOPdesk develops user-friendly and affordable software to help service organizations streamline their processe...
Who is more expensive? SysAid or TOPdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SysAid and TOPdesk.
SysAid price starts at $1,211 per year , On a scale between 1 to 10 SysAid is rated 6, which is similar to the average cost of Help Desk software. TOPdesk price starts at $66 per user/month , When comparing TOPdesk to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.
Bottom line: TOPdesk is more expensive than SysAid.
Which software includes more/better features?
We've compared SysAid Vs. TOPdesk based on some of the most important and required Help Desk features.
SysAid: Asset Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Remote Control Access, Reporting, Scheduling.
TOPdesk: We are still working to collect the list of features for TOPdesk.
Target customer size
SysAid was originally intended for IT practitioners. and TOPdesk's target customer size include: Small, medium and large size businesses.
TOPdesk
starts at $66 per user/month
TOPdesk is a service management software that helps teams share, prioritize, and assign tickets among members. The software also enables end-users to submit and track tickets, allows users to work with other de...
Compare PricingCompare specifications
SysAid Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> SysAid review |
Company: | SysAid Technologies Ltd. |
Pricing: | starts at $1,211 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | SysAid review, SysAid pricing, SysAid alternatives |
TOPdesk Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | Help Desk -> TOPdesk review |
Company: | TOPdesk |
Pricing: | starts at $66 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | TOPdesk review, TOPdesk pricing, TOPdesk alternatives |
Compare features
SysAid: 9 Features
TOPdesk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.