Compare Syxsense and SolarWinds Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Syxsense or SolarWinds Service Desk?

Syxsense is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Syxsense (82/100). SolarWinds Service Desk offers users more features (18) than Syxsense (7). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Syxsense Vs. Samanage

Syxsense: Syxsense combines IT management, patch management, and security vulnerability scanning in one powerful solution.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Syxsense Manage or SolarWinds?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Syxsense Manage and SolarWinds.

Syxsense Manage accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Syxsense Manage is rated 6, which is similar to the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Syxsense Manage is more expensive than SolarWinds.

Which software includes more/better features?

We've compared Syxsense Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.

Syxsense Manage: Dashboard, IT Asset Management, Compliance , Governance, Risk and Compliance (GRC), Maintenance Management, Remote Access, Remote Support.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Syxsense Manage's typical customers include: Small, medium and large size businesses, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.