Compare Talkdesk and CSipSimple - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Talkdesk or CSipSimple?

Talkdesk is more expensive to implement (TCO) than CSipSimple, and Talkdesk is rated higher (88/100) than CSipSimple (82/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Talkdesk Vs. Junction Networks

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

Junction Networks: Founded in 2004, Junction Networks delivers business VoIP communications services based on the best of breed IP telephony technologies. The company was founded on the premise that the future of business communications would rely heavily on IP technologies. Since 2004, Junction Networks has provided high quality business VoIP service to thousands of...

Who is more expensive? Talkdesk or CSipSimple?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and CSipSimple.

Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. CSipSimple price starts at $18.95 per user/month , When comparing CSipSimple to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Talkdesk is more expensive than CSipSimple.

Which software includes more/better features?

We've compared Talkdesk Vs. CSipSimple based on some of the most important and required Call Center features.

Talkdesk: We are still working to collect the list of features for Talkdesk.

CSipSimple: We are still working to collect the list of features for CSipSimple.

Target customer size

Talkdesk's typical customers include: SMBs, Most of the customers using CSipSimple belongs to the category of small (10 to 100 employees) or medium-sized (100 to 1,000 employees) businesses that make use of the IT services, data hosting and related services, mainly in the field of business phone and VoIP systems.