Shlomi Lavi /
May 16, 2022
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Bottom Line: Which is Better - Talkdesk or QueueMetrics?
Talkdesk is more expensive to implement (TCO) than QueueMetrics, and Talkdesk is rated higher (88/100) than QueueMetrics (85/100). QueueMetrics offers users more features (5) than Talkdesk (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. Loway
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Loway: Since 2004 we are leading the way in the development of advanced
software solutions for the Asterisk PBX, setting up modern
standards for call center performance measurement.
Who is more expensive? Talkdesk or QueueMetrics?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and QueueMetrics.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. QueueMetrics price starts at $500 per year , When comparing QueueMetrics to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Talkdesk is more expensive than QueueMetrics.
Which software includes more/better features?
We've compared Talkdesk Vs. QueueMetrics based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
QueueMetrics: Chat, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
Talkdesk's typical customers include: SMBs, and QueueMetrics's target customer size include: Large business.