Shlomi Lavi /
May 15, 2022
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Bottom Line: Which is Better - Talkdesk or RingCentral Office?
RingCentral Office is more expensive to implement (TCO) than Talkdesk, and Talkdesk is rated higher (88/100) than RingCentral Office (72/100). RingCentral Office offers users more features (13) than Talkdesk (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. RingCentral
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.
Who is more expensive? Talkdesk or RingCentral?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and RingCentral.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. RingCentral price starts at $20 per user/month , When comparing RingCentral to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: RingCentral is more expensive than Talkdesk.
Which software includes more/better features?
We've compared Talkdesk Vs. RingCentral Office based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
RingCentral: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Call Conferencing, Call Recording.
Target customer size
Talkdesk's typical customers include: SMBs, and RingCentral's target customer size include: SMBs.