Shlomi Lavi /
Jun 22, 2022
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Bottom Line: Which is Better - Talkdesk or RingCentral Contact Center?
Talkdesk is more expensive to implement (TCO) than RingCentral Contact Center, and Talkdesk is rated higher (88/100) than RingCentral Contact Center (83/100). RingCentral Contact Center offers users more features (5) than Talkdesk (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. RingCentral
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.
Who is more expensive? Talkdesk or RingCentral Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and RingCentral Contact Center.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. RingCentral Contact Center price starts at $14.99 per user/month , When comparing RingCentral Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Talkdesk is more expensive than RingCentral Contact Center.
Which software includes more/better features?
We've compared Talkdesk Vs. RingCentral Contact Center based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
RingCentral Contact Center: Blended Call Center, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center.
Target customer size
Talkdesk's typical customers include: SMBs, The typical customers of RingCentral Contact Center are the business people belonging to small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses category as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.