Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - Talkdesk or Five9?
Five9 is more expensive to implement (TCO) than Talkdesk, and Talkdesk is rated higher (88/100) than Five9 (87/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. Coordinated Systems
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
Who is more expensive? Talkdesk or Virtual Observer?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and Virtual Observer.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. Virtual Observer price starts at $20,000 per license , When comparing Virtual Observer to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Talkdesk cost is around the same cost of Virtual Observer.
Which software includes more/better features?
We've compared Talkdesk Vs. Five9 based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
Virtual Observer: We are still working to collect the list of features for Virtual Observer.
Target customer size
Talkdesk's typical customers include: SMBs, and Virtual Observer's target customer size include: SMBs.