TeamSupport Vs Freshdesk (Aug 2020)
Compare Pricing
Shlomi Lavi / Aug 11, 2020
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Bottom Line: Which is Better - TeamSupport or Freshdesk?
Freshdesk is more expensive to implement (TCO) than TeamSupport, Freshdesk is rated higher (94/100) than TeamSupport (87/100). TeamSupport offers more features (15) to their users than Freshdesk (10).
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How TeamSupport compares with FRESHDESK INC.?
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who's more expensive? TeamSupport or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for TeamSupport and Freshdesk.
TeamSupport price starts at $50 per user/month , on a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per user/month , when comparing Freshdesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: TeamSupport cost is around the same cost of Freshdesk.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared TeamSupport Vs. Freshdesk based on some of the most important and required Help Desk features. TeamSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal. Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
This program is aimed at the companies that know their product, but are still eager to please those their clients. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.
Compare specifications
TeamSupport Specifications
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> TeamSupport |
| Company: | TeamSupport |
| Pricing: | starts at $50 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
Freshdesk Specifications
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Freshdesk |
| Company: | FRESHDESK INC. |
| Pricing: | starts at $15 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Compare features
TeamSupport: 15 Features
Freshdesk: 10 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.