TeamSupport Review - why 4.5 stars?

TeamSupport Review
ITQlick Score: 87/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> TeamSupport review
Ranking:Ranked 9 out of 210 Help Desk systems
Company: TeamSupport
Pricing: starts at $49 per agent/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: TeamSupport pricing, TeamSupport alternatives
Shlomi LaviShlomi Lavi / updated: Jun 30, 2022

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What is TeamSupport?

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management. The solution helps the user enhance team collaboration and deliver customer support.

The ticket automation feature enables the user support staff to flag messages by word or type. Requests from the customers get assigned a unique ticket ID. Task management feature enables the user to keep track of the tickets. It also helps the user create, assign, and edit tasks to any member.

Products and inventory feature enables the user to track the exact products and associated products with customers so you are able to view what they have in one place. Customer management enables the user to keep track of every customer interactions, send alerts to customers and monitor customer and more.

Who is it best for?

This program is aimed at the companies that know their product, but are still eager to please those their clients. It allows for proper ticket managing, and also keeps users on the line for times when more priority tickets arrive. At the same time, it also allows the company to learn the program in very easy steps, which minimizes the need for training. It is fast and effective, making it ideal for quick implementation into your company.

Companies like Capterra and Sales Force AppExchange have both found that the program has addressed most of their needs in regards to customer service.

Main features and functionalities

Every company, whether small or large, needs a dedicated force dealing with their customer service. However, time used on training can be a hassle, so sometimes, using an outside firm can be beneficial to the company in question.

At the same time, the program also allows users to tinker and learn about your product if they are inclined to do so. This way, help is no longer limited to receiving calls, and makes it easier for tech savvy users to figure out their own issues. The whole procedure makes CS a streamlined procedure that is easy to pick up as well.

What is the actual cost?

TeamSupport provides three license pricing options; Essential Support, Enterprise Support, and Complete Customer Support Suite.
  • Essential Support starts at $49 per agent per month.
  • Enterprise Support starts at $69 per agent per month.
  • Complete Customer Support Suite starts at $119 per agent per month.
Essential Support includes features like Customer Management, Advanced Ticket Management, Customer Self-Service, etc. Enterprise Support includes features like Asset Management, up to 3 SLA Management, Ticket Page Full Customization, etc. Complete Customer Support Suite includes features like Ticket Page Full Customization, up to 5 Customer Hubs, Multiple Brand/Product Lines, etc.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for TeamSupport. You can also find here pricing information from TeamSupport's website.

Pros

  • TeamSupport makes it simple for teams to focus on customers rather than just tickets
  • TeamSupport gives the customer care staff unprecedented visibility, allowing sales teams to monitor and address client problems at the business level
  • Users can search a terminal based on the serial number alone
  • The use of WaterCooler, along side the program enhance interactions between company branches.
  • Allows users to record issues while happening in real time.

Cons

  • Users suggest that they will like to see more information about new tickets opened by customers
  • Tickets are rearranged according to priority, some customers might not find the wait welcoming.
  • Costs of package are for individual agents.

How it stacks up?

Access a head to head analysis of TeamSupport vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
TeamSupport
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
44
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

TeamSupport is ranked 9 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of TeamSupport is 4.5 stars out of 5 and the total score is 87 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, TeamSupport makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently TeamSupport can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between TeamSupport and alternatives?

The most popular alternatives to TeamSupport in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - TeamSupport VS Help Desk Software alternatives.

Is TeamSupport right for you or your business?

TeamSupport is a good fit for organizations seeking B2B customer support software for tech-enabled companies in the software, hardware, infotech, and telecom industries.

List of categories

Document Management
Banking CRM
Casino CRM
Complaint Management
Customer Relationship Management
Customer Loyalty
Customer Service
Customer Success
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM

List of features

Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Social Media

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.