TeamSupport Review - why 4.5 stars?
Compare PricingITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> TeamSupport review |
Ranking: | Ranked 9 out of 210 Help Desk systems |
Company: | TeamSupport |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | TeamSupport pricing, TeamSupport alternatives |
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Table of Contents
What is TeamSupport?
TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management. The solution helps the user enhance team collaboration and deliver customer support.The ticket automation feature enables the user support staff to flag messages by word or type. Requests from the customers get assigned a unique ticket ID. Task management feature enables the user to keep track of the tickets. It also helps the user create, assign, and edit tasks to any member.
Products and inventory feature enables the user to track the exact products and associated products with customers so you are able to view what they have in one place. Customer management enables the user to keep track of every customer interactions, send alerts to customers and monitor customer and more.
Who is it best for?
This program is aimed at the companies that know their product, but are still eager to please those their clients. It allows for proper ticket managing, and also keeps users on the line for times when more priority tickets arrive. At the same time, it also allows the company to learn the program in very easy steps, which minimizes the need for training. It is fast and effective, making it ideal for quick implementation into your company.Companies like Capterra and Sales Force AppExchange have both found that the program has addressed most of their needs in regards to customer service.
Main features and functionalities
Every company, whether small or large, needs a dedicated force dealing with their customer service. However, time used on training can be a hassle, so sometimes, using an outside firm can be beneficial to the company in question.At the same time, the program also allows users to tinker and learn about your product if they are inclined to do so. This way, help is no longer limited to receiving calls, and makes it easier for tech savvy users to figure out their own issues. The whole procedure makes CS a streamlined procedure that is easy to pick up as well.
What is the actual cost?
TeamSupport provides three license pricing options; Essential Support, Enterprise Support, and Complete Customer Support Suite.- Essential Support starts at $49 per agent per month.
- Enterprise Support starts at $69 per agent per month.
- Complete Customer Support Suite starts at $119 per agent per month.
ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for TeamSupport. You can also find here pricing information from TeamSupport's website.
Pros
- TeamSupport makes it simple for teams to focus on customers rather than just tickets
- TeamSupport gives the customer care staff unprecedented visibility, allowing sales teams to monitor and address client problems at the business level
- Users can search a terminal based on the serial number alone
- The use of WaterCooler, along side the program enhance interactions between company branches.
- Allows users to record issues while happening in real time.
Cons
- Users suggest that they will like to see more information about new tickets opened by customers
- Tickets are rearranged according to priority, some customers might not find the wait welcoming.
- Costs of package are for individual agents.
How it stacks up?
Access a head to head analysis of TeamSupport vs alternative software solutions.Frequently Asked Questions (FAQs)
Is TeamSupport right for you or your business?
TeamSupport is a good fit for organizations seeking B2B customer support software for tech-enabled companies in the software, hardware, infotech, and telecom industries.List of categories
List of features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.