TeamSupport Review - why 4.5 stars?

TeamSupport Review
ITQlick Score: 87/100
ITQlick Rating: (4.5/5)
Pricing: 2/10 - low cost
Category: Help Desk -> TeamSupport
Ranking:Ranked 7 out of 207 Help Desk systems
Company: TeamSupport
Pricing: starts at $50 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: TeamSupport pricing, TeamSupport alternatives

Shlomi LaviShlomi Lavi / updated: Aug 11, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is TeamSupport?

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management. The solution helps the user enhance team collaboration and deliver customer support.

The ticket automation feature enables the user support staff to flag messages by word or type. Requests from the customers get assigned a unique ticket ID. Task management feature enables the user to keep track of the tickets. It also helps the user create, assign, and edit tasks to any member.

Products and inventory feature enables the user to track the exact products and associated products with customers so you are able to view what they have in one place. Customer management enables the user to keep track of every customer interactions, send alerts to customers and monitor customer and more.

What is TeamSupport rating? ()

The rating of TeamSupport is 4.5 stars out of 5 and the total score is 87 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are TeamSupport's typical customers?

This program is aimed at the companies that know their product, but are still eager to please those their clients. It allows for proper ticket managing, and also keeps users on the line for times when more priority tickets arrive. At the same time, it also allows the company to learn the program in very easy steps, which minimizes the need for training. It's fast and effective, making it ideal for quick implementation into your company.

Companies like Capterra and Sales Force AppExchange have both found that the program has addressed most of their needs in regards to customer service.

Is TeamSupport the best Help Desk?

TeamSupport is ranked 7 out of 207 software in their category (Help Desk systems).

What are their main features and functionalities?

Every company, whether small or large, needs a dedicated force dealing with their customer service. However, time used on training can be a hassle, so sometimes, using an outside firm can be beneficial to the company in question.

At the same time, the program also allows users to tinker and learn about your product if they are inclined to do so. This way, help is no longer limited to receiving calls, and makes it easier for tech savvy users to figure out their own issues. The whole procedure makes CS a streamlined procedure that is easy to pick up as well.

What are TeamSupport's pros? (5 Pros)

  • Depending on your knowledge base regarding your product, interactions and answers can be very detailed.
  • Ticket system is very effective and works to improve the whole process.
  • Program is easy to grasp for both sides of the fence.
  • The use of WaterCooler, along side the program enhance interactions between company branches.
  • Allows users to record issues while happening in real time.

What are TeamSupport's cons? (2 cons)

  • Slightly overshadowed when it comes to third party program integration.
  • Tickets are rearranged according to priority, some customers might not find the wait welcoming.

Who are their main alternatives?

The two main competitors of TeamSupport include Live Agent and Vision Helpdesk. LiveAgent is a cloud-based help-desk solution just like TeamSupport. TeamSupport is a product of TeamSupport which was founded in 2009 and based in the United States whereas LiveAgent is a product of QualityUnit which was founded in 2004 and based in Slovakia.

LiveAgent offers support online and via a 24/7 live rep and contrarily TeamSupport offers support online and during the business hours. Both LiveAgent and Teamsupport offer training via documentation, webinars, live-online and in-person. LiveAgent Pricing starts at $9 per agent per month and on the other hand, the TeamSupport pricing starts at $50 per agent per month.

Just like TeamSupport, Vision Helpdesk is cloud-based help-desk solution. TeamSupport is a product of TeamSupport which was founded in 2009 and based in the United States and on the other hand Vision Helpdesk is a product of Vision Helpdesk which was founded in 2007 and based in India.

Both Vision Helpdesk and TeamSupport offer support online and during business hours. Vision Helpdesk offers training via documentation, webinars, live-online and in-person. Vision Helpdesk pricing starts at $12 per agent per month but the TeamSupport pricing starts at $50 per agent per month.

What is the cost of TeamSupport?

The cost of license starts at $50 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for TeamSupport

What should you ask TeamSupport during a demo session? (65 questions)

Schedule a demo with TeamSupport and access 65 must ask questions for the vendor while watching TeamSupport in action. Visit the vendor's website here.

Is it the right software for you?

TeamSupport is ideal for B2B technology companies. It targets the businesses of all sizes ranging from small to large enterprises. It targets different countries including Middle-East, Australia, Africa, Canada, Europe, Germany, Mexico, India, the United States, and the United Kingdom.

TeamSupport's list of categories:

Document Management
Banking CRM
Casino CRM
Complaint Management
Customer Relationship Management
Customer Loyalty
Customer Service
Customer Success
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM

TeamSupport's list of features:

Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Social Media

TeamSupport Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
TeamSupport
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
87/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$50 per user/month
Functionality
44
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.