TeamSupport 2019 Review

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Last updated: Apr 06, 2019

TeamSupport Review

ITQlick rating
(5/5)

Starting from $20 Per month/user

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.

  • Categories (4/29):

    • Issue Management
    • Contract Management
    • Online Ticketing
    • Knowledge Management

What is TeamSupport? Updated: Apr 06, 2019

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management. The solution helps the user enhance team collaboration and deliver customer support.

The ticket automation feature enables the user support staff to flag messages by word or type. Requests from the customers get assigned a unique ticket ID. Task management feature enables the user to keep track of the tickets. It also helps the user create, assign, and edit tasks to any member.

Products and inventory feature enables the user to track the exact products and associated products with customers so you are able to view what they have in one place. Customer management enables the user to keep track of every customer interactions, send alerts to customers and monitor customer and more.

TeamSupport Average Rating -

The rating of TeamSupport is 5 stars. The rating is based on ITQlick expert review

TeamSupport Typical Customers

This program is aimed at the companies that know their product, but are still eager to please those their clients. It allows for proper ticket managing, and also keeps users on the line for times when more priority tickets arrive. At the same time, it also allows the company to learn the program in very easy steps, which minimizes the need for training. It's fast and effective, making it ideal for quick implementation into your company.

Companies like Capterra and Sales Force AppExchange have both found that the program has addressed most of their needs in regards to customer service.

TeamSupport Features

Every company, whether small or large, needs a dedicated force dealing with their customer service. However, time used on training can be a hassle, so sometimes, using an outside firm can be beneficial to the company in question.

At the same time, the program also allows users to tinker and learn about your product if they are inclined to do so. This way, help is no longer limited to receiving calls, and makes it easier for tech savvy users to figure out their own issues. The whole procedure makes CS a streamlined procedure that is easy to pick up as well.

TeamSupport 5 Pros

  • Depending on your knowledge base regarding your product, interactions and answers can be very detailed.
  • Ticket system is very effective and works to improve the whole process.
  • Program is easy to grasp for both sides of the fence.
  • The use of WaterCooler, along side the program enhance interactions between company branches.
  • Allows users to record issues while happening in real time.

TeamSupport 2 Cons

  • Slightly overshadowed when it comes to third party program integration.
  • Tickets are rearranged according to priority, some customers might not find the wait welcoming.

TeamSupport Alternatives

The two main competitors of TeamSupport include Live Agent and Vision Helpdesk. LiveAgent is a cloud-based help-desk solution just like TeamSupport. TeamSupport is a product of TeamSupport which was founded in 2009 and based in the United States whereas LiveAgent is a product of QualityUnit which was founded in 2004 and based in Slovakia.

LiveAgent offers support online and via a 24/7 live rep and contrarily TeamSupport offers support online and during the business hours. Both LiveAgent and Teamsupport offer training via documentation, webinars, live-online and in-person. LiveAgent Pricing starts at $9 per agent per month and on the other hand, the TeamSupport pricing starts at $50 per agent per month.

Just like TeamSupport, Vision Helpdesk is cloud-based help-desk solution. TeamSupport is a product of TeamSupport which was founded in 2009 and based in the United States and on the other hand Vision Helpdesk is a product of Vision Helpdesk which was founded in 2007 and based in India.

Both Vision Helpdesk and TeamSupport offer support online and during business hours. Vision Helpdesk offers training via documentation, webinars, live-online and in-person. Vision Helpdesk pricing starts at $12 per agent per month but the TeamSupport pricing starts at $50 per agent per month.

TeamSupport Pricing Information

The pricing structure of TeamSupport is as follows:

• Enterprise – It costs $65 per agent per month billed annually and $75 per agent per month billed monthly.

• Support Desk– It costs $50 per agent per month billed annually and $60 per agent per month billed monthly.

TeamSupport demo

25 questions to ask the vendor on TeamSupport demo

Is TeamSupport the right software for me?

TeamSupport is ideal for B2B technology companies. It targets the businesses of all sizes ranging from small to large enterprises. It targets different countries including Middle-East, Australia, Africa, Canada, Europe, Germany, Mexico, India, the United States, and the United Kingdom.

TeamSupport Categories

Issue Management
Contract Management
Online Ticketing
Knowledge Management
Hotel CRM
Chat
Marketing Automation
Brand Management
IT Management
Bug Tracking
Ticket Management
Survey Software

Specifications

Company:
Address: Dallas, TX 75205
Website:TeamSupport
Customers: Start up, Small business, Medium business, Large business
Business Area: Administration, Customer service
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

TeamSupport Features

Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Social Media
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TeamSupport Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
TeamSupport
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
Cloud
Functionality score
44
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review
Samanage
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 Per month/user
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review