Compare TeamSupport vs SolarWinds

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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TeamSupport
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
44
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review

TeamSupport Vs. SolarWinds: Which is better?

Shlomi Lavi / Nov 20, 2019

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as communication consistently broke down within teams and across departments. As customer support professionals, we sat in the Help Desk chair, feeling helpless and exasperated when we received the same question from five separate customers, not realizing that someone else had already detected a solution to the problem. As business executives, we ranted about how Help Desk wait times and dropped calls were negatively impacting product sales.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deserve. We are confident you'll enjoy this new enterprise software experience.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for TeamSupport TCO and SolarWinds total cost to help with the total cost of ownership calculation.

TeamSupport price Starting from $20 Per month/user , on a scale between 1 to 10 TeamSupport is rated 2, which is much lower than the average cost of Help Desk software. SolarWinds price Starting from $800 Per year/user , when comparing SolarWinds to their competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line:SolarWinds is more expensive than TeamSupport.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared TeamSupport Vs. SolarWinds based on some of the most important and required Help Desk features.
TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, ..
SolarWinds list of features include the following: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, .

Target customer size

This program is aimed at the companies that know their product, but are still eager to please those their clients. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.

TeamSupport

ITQlick rating
(4.5/5)

Starting from $20 Per month/user

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.

Categories: Issue Management, Contract Management, Online Ticketing, Knowledge Management, Hotel CRM.

SolarWinds

ITQlick rating
(5/5)

Starting from $800 Per year/user

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Contract Management, Knowledge Management, Chat, Brand Management, Remote Support.

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TeamSupport: 8 Features

Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal

SolarWinds: 8 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant