Compare Intermedia Contact Center and Solgari for Contact Centres - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Intermedia Contact Center or Solgari for Contact Centres?

Solgari for Contact Centres is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Solgari for Contact Centres (77/100). Intermedia Contact Center offers users more features (5) than Solgari for Contact Centres (3). There is a clear winner in this case and it is Intermedia Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Telax Hosted Call Center Vs. Solgari

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Solgari: Solgari provides Cloud Communications Services to business customers globally including Cloud PBX & Contact Center solutions. Our services are offered to Enterprise & SMB customers on a monthly subscription basis, enabling businesses to reduce costs and increase productivity by replacing traditional on-premise phone and telecoms infrastructure. So...

Who is more expensive? Intermedia Contact Center or Solgari for Contact Centres?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Intermedia Contact Center and Solgari for Contact Centres.

Intermedia Contact Center price starts at $35 per user/month , On a scale between 1 to 10 Telax Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Solgari for Contact Centres price starts at $45 per user/month , When comparing Solgari for Contact Centres to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Intermedia Contact Center cost is around the same cost of Solgari for Contact Centres.

Which software includes more/better features?

We've compared Intermedia Contact Center Vs. Solgari for Contact Centres based on some of the most important and required Call Center features.

Intermedia Contact Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Solgari for Contact Centres: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center. and Solgari for Contact Centres's target customer size include: Small, medium and large size businesses.