Compare Trac and USERSNAP - Apr 2022

Shlomi LaviShlomi Lavi / Apr 17, 2022

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Bottom Line: Which is Better - Trac or USERSNAP?

USERSNAP is more expensive to implement (TCO) than Trac, USERSNAP is rated higher (90/100) than Trac (79/100). Trac offers more features (3) to their users than USERSNAP (0).

Looking for the right Issue Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Edgewall Software compares with Usersnap?

Edgewall Software: edgewall.org is a place where a community of software developers collaborate on creating exciting open source software based on the Python programming language. It is best known for the popular web-based project management tool Trac.

Usersnap: Are you managing 80 web projects at the same time? Organizing the communication among designers, developers, quality assurance and your customers? Or just trying to capture user feedback on your new pet project? Usersnap got you covered, no matter how small or large your projects and teams are. No endless email conversation ever again.

Who's more expensive? Trac or USERSNAP?

The real total cost of ownership (TCO) of Issue Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Trac and USERSNAP.

Trac price starts at $1,125 per year , on a scale between 1 to 10 Trac is rated 2, which is much lower than the average cost of Issue Management software. USERSNAP price starts at $9 per 2 users/month , when comparing USERSNAP to their competitors, the software is rated 4 - lower than the average Issue Management software cost.

Bottom line:USERSNAP is more expensive than Trac.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Trac Vs. USERSNAP based on some of the most important and required Issue Management features. Trac: Document Management, Issue Tracking, Project Management. USERSNAP: We are still working to collect the list of features for USERSNAP.

Target customer size

The software is a viable solution for businesses of all sizes and a wide range of types. The typical customers of Usersnap software are the individuals or organizations in the small businesses (having one to 100 employees) and/or medium-sized businesses (having 100 to 1,000 employees) that rely on the services from the industry of IT, data hosting and information related services, mainly about bug tracking.

Trac

ITQlick rating
(4.3/5)

starts at $1,125 per year

Trac is a source and project management solution for businesses of all sizes. Other than project management, it also facilitates issue tracking, collaboration, and other capabilities. The software was designed ...

Categories: Project Management, Issue Management.

USERSNAP

ITQlick rating
(5/5)

starts at $9 per 2 users/month

Usersnap is a bug tracking software giving users the tool they need in reporting bugs in their browser.

Categories: Bug Tracking.

Compare specifications

Trac Specifications

ITQlick Score: 79/100
ITQlick Rating: (4.3/5)
Pricing: 2/10 - low cost
Category: Issue Management -> Trac
Company: Edgewall Software
Pricing: starts at $1,125 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Trac review, Trac pricing, Trac alternatives

Compare features

Trac: 3 Features

Document Management
Issue Tracking
Project Management

USERSNAP: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Trac
ITQlick rating
4.3/5
Score
79/100
Pricing
3/10
License pricing
$1,125 per year
Functionality
5
Review
Compare
USERSNAP
ITQlick rating
5/5
Score
90/100
Pricing
5.8/10
License pricing
$9 per 2 users/month
Functionality
3
ChangeGear
ITQlick rating
4.5/5
Score
86/100
Pricing
6.8/10
License pricing
$46 per user/month
Functionality
9
MantisBT
ITQlick rating
4/5
Score
84/100
Pricing
2.2/10
License pricing
$4.95 per month
Functionality
15
Planio
ITQlick rating
4.6/5
Score
78/100
Pricing
6/10
License pricing
$21.56 per month
Functionality
18
Review

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.