USERSNAP Review - why 5 stars?

USERSNAP Review
ITQlick Score: 90/100
ITQlick Rating: (5/5)
Pricing: 5.8/10 - average cost
Category: Issue Management -> USERSNAP
Ranking:Ranked 1 out of 12 Issue Management systems
Company: Usersnap
Pricing: starts at $9 per 2 users/month
Typical customers: SMBs
Platforms: Desktop
Links: USERSNAP pricing, USERSNAP alternatives

Shlomi LaviShlomi Lavi / updated: Mar 11, 2022

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What is USERSNAP and its features?

Usersnap is a customer feedback software designed for SaaS companies. The software comes with many features, and some of them are mentioned below:
  • Active Listening: This feature allows businesses to add a dedicated feedback feature to their website or app to receive issues and suggestions.
  • See What Your Users See: This group of features allows customers of businesses to draw and pin comments directly on screens with their in-app widget.
  • Research Effortlessly: This group of features allows businesses to get insights into how to enhance their customer experience.
  • Build Relationships with Users: This feature allows businesses to collect customer feedback across various channels and devices.
Usersnap is a customer feedback software that was founded in 2013. The company has about 50 employees, and they have offices in San Francisco and Vienna.

What is USERSNAP rating?

The rating of USERSNAP is 5 stars out of 5 and the total score is 90 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses USERSNAP?

The typical customers of Usersnap software are the individuals or organizations in the small businesses (having one to 100 employees) and/or medium-sized businesses (having 100 to 1,000 employees) that rely on the services from the industry of IT, data hosting and information related services, mainly about bug tracking.

Is it easy to use?

Yes, USERSNAP makes it fairly easy to use. This product is user friendly and intuitive.

Is USERSNAP cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently USERSNAP can't be accessed on mobile, you would need to access it from your computer.

Is USERSNAP the best Issue Management system?

USERSNAP is ranked 1 out of 12 software in their category (Issue Management systems).

What are their main features and functionalities?

Usersnap helps users by giving reports about the bugs where they appear in the uses browser, provide feedback on design drafts and website prototypes, can be integrated seamlessly in existing workflows, minimize the time spent on communication, and integrates with a wide range of bug trackers, with project management tools, with customer care tools.

It also receive meta-information with every screenshot. It will work in every major browser. There is no need to install any browser plugin and it comes with customizable feedback widget.

What are USERSNAP's pros? (3 Pros)

  • Its tasks assigning and closeout feature is well-designed
  • Usersnap is easy to implement
  • The software runs smoothly and effectively carries out its tasks

What are USERSNAP's cons? (2 cons)

  • The software has minimal widget customization
  • Performs poorly in some tests like the Lighthouse web tests

Who are their main alternatives?

Usersnap competes with some customer feedback systems, and they are Userback, UserTesting, and LogRocket. Below, we will compare these systems in some vital aspects.
  • Cost: Usersnap has a license plan that starts from $9 per month, compared to its alternatives, LogRocket has a license price that starts from $99 per month, Userback has a license plan that starts from $14 per month, and UserTesting do not have their license pricing information public.
  • Functionality: Usersnap has features like Unlimited reporters‍‍ Micro surveys, Screen recording‍, Customer care replies‍, Browser error recording, Custom translations, Native screenshots‍, Integrate via Webhooks, Annual security questionnaires, etc. Compared to its competitors, Usersnap has customer experience features lacking in its competitors. Userback has a session replay feature missing in Usersnap and other mentioned competitors.
  • Scalability: Usersnap and its competitors can help scale businesses from small to enterprise.
  • Customers/Industries: Usersnap targets SaaS Companies, Enterprise Feedback, and Web/Software Agencies. Compared to its alternatives, Userback targets web agencies, software companies, designers, and developers. UserTesting targets Product, Design and UX, Marketing, Executives teams, etc.
  • For Customers: Usersnap has customers like Facebook, CISCO, Airbus, Lyft, Microsoft. Userback has customers like Udacity, Circut, Osano, Vision, Couchbase. UserTesting is used by companies like HP, Canva, Microsoft, Trivagoo, Samsung, etc. LogRocket has customers like Reddit, Bill.com, Pinterest, SwissLife, IKEA, Rippling.
  • Cloud/Physical: Usersnap and its mentioned alternatives mentioned are all cloud-based software.
  • Support: Usersnap offers support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, and Chat. Compared to its alternatives, Userback offers Email/Help Desk, Knowledge Base, and Chat. UserTesting offers Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and Chat Support.

What is the cost of USERSNAP?

Usersnap has 5 license pricing plans for their customers, and they are the Basic Plan priced at $9 per month (allows 2 team members‍ and 1 feedback project), the Startup Plan priced at $69/month (allows 10 team members‍ and 5 feedback projects), the ‍Company Plan priced at $129/month (allows 15 team members‍ and 15 feedback projects), the ‍Premium Plan priced at $249/month (allows 25 team members‍ and 25 feedback projects‍), and finally, Enterprise Plan priced at starts from $949/month.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.8 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for USERSNAP. You can also find here pricing information from USERSNAP's website.

What should you ask Usersnap during a demo session? (65 questions)

Schedule a demo with USERSNAP and access 65 must ask questions for the vendor while watching USERSNAP in action. Visit the vendor's website here.

Where USERSNAP is used?

Usernap is a customer feedback software designed for SaaS companies, Enterprise Feedback, and Web/Software Agencies that want to take customer feedback and enhance customer relations productively. Big companies in the world use the software, and some of them are Facebook, CISCO, Airbus, Lyft, Microsoft.

List of categories

Bug Tracking

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Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.