Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - UJET or nextiva app?
nextiva app is more expensive to implement (TCO) than UJET, and nextiva app is rated higher (99/100) than UJET (82/100). nextiva app offers users more features (16) than UJET (7).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
UJET Vs. Nextiva
UJET: UJET is the innovation leader in cloud contact center software. Our ultra-modern customer support platform lets you optimize customer communications at every touch point: phone, web and app. UJETs actionable data intelligence and insanely great tools help customer support teams elevate their performance so they can delight your customers — and you ...
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? UJET or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for UJET and Nextiva Hosted Call Center.
UJET price starts at $65 per month , On a scale between 1 to 10 UJET is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: UJET cost is around the same cost of Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared UJET Vs. nextiva app based on some of the most important and required Call Center features.
UJET: Customer Service, Customer Experience Management, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
UJET's typical customers include: Small, medium and large size businesses, Nextiva is ideal for little firms and also large call facilities.