Compare UJET and nextiva app - Dec 2022

Shlomi LaviShlomi Lavi / Dec 26, 2022

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Bottom Line: Which is Better - UJET or nextiva app?

nextiva app is more expensive to implement (TCO) than UJET, and nextiva app is rated higher (99/100) than UJET (82/100). nextiva app offers users more features (16) than UJET (7).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

UJET Vs. Nextiva

UJET: UJET is the innovation leader in cloud contact center software. Our ultra-modern customer support platform lets you optimize customer communications at every touch point: phone, web and app. UJETs actionable data intelligence and insanely great tools help customer support teams elevate their performance so they can delight your customers — and you ...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? UJET or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for UJET and Nextiva Hosted Call Center.

UJET price starts at $65 per month , On a scale between 1 to 10 UJET is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: UJET cost is around the same cost of Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared UJET Vs. nextiva app based on some of the most important and required Call Center features.

UJET: Customer Service, Customer Experience Management, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

UJET's typical customers include: Small, medium and large size businesses, Nextiva is ideal for little firms and also large call facilities.



UJET

ITQlick rating
(4.5/5)

starts at $65 per month

Ujet is a call center software designed to help businesses improve customer experience and eliminate channel switching. The software has an AI and automated system that helps save cost and drive efficiency in c...

Categories: Financial reporting, Data Analysis Tools, Communications, Call Recording.

nextiva app

ITQlick rating
(4.5/5)

starts at $11.95 per user/month

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...

Categories: Call Center, Customer Relationship Management, Self-Service Portal, Marketing Automation.

Compare specifications

UJET Specifications

ITQlick Score: 82/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Call Center -> UJET review
Company: UJET
Pricing: starts at $65 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: UJET review, UJET pricing, UJET alternatives

Compare features

UJET: 7 Features

Customer Service
Customer Experience Management
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
Call Center

Nextiva Hosted Call Center: 16 Features

Call Center Management
Campaign Dashboard
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Remote Access
ACD (Automatic Call Distribution)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
IVR (Interactive Voice Response)
Real Time Reporting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
UJET
ITQlick rating
4.5/5
Score
82/100
Pricing
2.8/10
License pricing
$65 per month
Functionality
20
Review
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.