Compare Universal Knowledge and LANDesk Service Desk - Mar 2022
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Bottom Line: Which is Better - Universal Knowledge or LANDesk Service Desk?
Universal Knowledge is more expensive to implement (TCO) than LANDesk Service Desk, and LANDesk Service Desk is rated higher (79/100) than Universal Knowledge (76/100). LANDesk Service Desk offers users more features (8) than Universal Knowledge (5). There is a clear winner in this case and it is LANDesk Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Knowledge Powered Solutions Vs. Landesk
Knowledge Powered Solutions: Knowledge Powered Solutions (KPS) offers Knowledge Management Software that is quick to deploy, easy to integrate, use and maintain. KPS software supports service desks and support agents, as well as customer self service. KPS software can be deployed for internal service delivery and customer service delivery in many areas including Call / Con...
Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...
Who is more expensive? Universal Knowledge or LANDesk Service Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Universal Knowledge and LANDesk Service Desk.
Universal Knowledge price starts at $13.21 per user/month , On a scale between 1 to 10 Universal Knowledge is rated 10, which is much higher than the average cost of Help Desk software. LANDesk Service Desk price starts at $50 per year , When comparing LANDesk Service Desk to its competitors, the software is rated 8 - higher than the average Help Desk software cost.
Bottom line: Universal Knowledge is more expensive than LANDesk Service Desk.
Which software includes more/better features?
We've compared Universal Knowledge Vs. LANDesk Service Desk based on some of the most important and required Help Desk features.
Universal Knowledge: Document Management, Knowledge Base/FAQ, Inbound Call Center, Call Center, Content Management.
LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Universal Knowledge is recommended for small businesses (1-20 employees),medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and knowledge management. and LANDesk Service Desk's target customer size include: Small, medium and large size businesses.
LANDesk Service Desk
starts at $50 per year
LANDesk Service Desk is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. LANDesk Service Desk received a rating of 3.5 from ITQlick team. The software c...
Compare PricingCompare specifications
Universal Knowledge Specifications
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | Help Desk -> Universal Knowledge review |
Company: | Knowledge Powered Solutions |
Pricing: | starts at $13.21 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Universal Knowledge review, Universal Knowledge pricing, Universal Knowledge alternatives |
LANDesk Service Desk Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Help Desk -> LANDesk Service Desk review |
Company: | Landesk |
Pricing: | starts at $50 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | LANDesk Service Desk review, LANDesk Service Desk pricing, LANDesk Service Desk alternatives |
Compare features
Universal Knowledge: 5 Features
LANDesk Service Desk: 8 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.