Compare USAN IVR and Koala Cloud Call Center - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or Koala Cloud Call Center?

USAN IVR is more expensive to implement (TCO) than Koala Cloud Call Center, and USAN IVR is rated higher (89/100) than Koala Cloud Call Center (82/100). USAN IVR offers users more features (3) than Koala Cloud Call Center (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Electronic Voice Services

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts. From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started...

Who is more expensive? USAN IVR or Koala Cloud Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and Koala Cloud Call Center.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. Koala Cloud Call Center price starts at $59 per month , When comparing Koala Cloud Call Center to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: USAN IVR is more expensive than Koala Cloud Call Center.

Which software includes more/better features?

We've compared USAN IVR Vs. Koala Cloud Call Center based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Koala Cloud Call Center: We are still working to collect the list of features for Koala Cloud Call Center.

Target customer size

USAN IVR's typical customers include: Small business, Large business, and Koala Cloud Call Center's target customer size include: SMBs.