Compare UseResponse and Mhelpdesk - Mar 2022
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Bottom Line: Which is Better - UseResponse or Mhelpdesk?
Mhelpdesk is more expensive to implement (TCO) than UseResponse, and Mhelpdesk is rated higher (95/100) than UseResponse (79/100). Mhelpdesk offers users more features (15) than UseResponse (8).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
UserScape, Inc. Vs. Mhelpdesk
UserScape, Inc.: Our flagship product, HelpSpot can centralize and effectively manage your customer support. Its unique, intuitive workflow, and customer-friendly features empowers staff and customers alike, allowing you to drive down costs while delivering a superior customer experience.
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? UseResponse or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for UseResponse and Mhelpdesk.
UseResponse price starts at $1,490 per year , On a scale between 1 to 10 UseResponse is rated 4, which is lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Mhelpdesk is more expensive than UseResponse.
Which software includes more/better features?
We've compared UseResponse Vs. Mhelpdesk based on some of the most important and required Help Desk features.
UseResponse: Customer Survey, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration, Remote Control Access, Reporting, Self Service Portal.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
UseResponse's typical customers include: Small, medium and large size businesses, MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.
Compare specifications
UseResponse Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> UseResponse review |
Company: | UserScape, Inc. |
Pricing: | starts at $1,490 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | UseResponse review, UseResponse pricing, UseResponse alternatives |
Mhelpdesk Specifications
ITQlick Score: | 95/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Field Service -> Mhelpdesk review |
Company: | Mhelpdesk |
Pricing: | starts at $374 per 10 users/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop |
Links: | Mhelpdesk review, Mhelpdesk pricing, Mhelpdesk alternatives |
Compare features
UseResponse: 8 Features
Mhelpdesk: 15 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.