VICIdial Contact Center - Top Competitors (Sep 2019)

VICIdial Contact Center Review
ITQlick Score: 62/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Auto Dialer / Predictive Dialer -> VICIdial Contact Center review -> VICIdial Contact Center competitors
Ranking:Ranked 14 out of 21 Auto Dialer / Predictive Dialer systems
Company:
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: VICIdial Contact Center review, VICIdial Contact Center pricing guide
Shlomi LaviShlomi Lavi / updated: Sep 24, 2019

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VICIdial Contact Center vs. Alternatives in 2024

The two main competitors of VICIdial include Oracle Center Anywhere and Greenlight CRM. Both Oracle Center Anywhere and VICIdial are a cloud-based call center and predictive dialer solution. Oracle Center Anywhere is a product of Promero which was founded in 2001 and is based in the United States and contrast VICIdial is a product of Vicidial Group which was founded in 2007 and is based in the United States.

VICIdial offers training via documentation, live online and in-person whereas Oracle Center Anywhere offers training via documentation, webinars and live online. GreenLight CRM is a cloud-based call center and predictive dialer solution just like VICIdial. VICIdial is a product of Vicidial Group which was founded in 2007 and is based in the United States whereas GreenLight CRM is a product of Greenlight innovation which is based in the United Kingdom and was founded in 2010.

VICIdial offers training via documentation, live online and in-person, and on the other hand, GreenLight CRM offers training live online and in-person. VICIdial offers support online, during the business hours and via a 24/7 live rep whereas GreenLight CRM provides support via a 24/7 live rep.

VICIdial Contact Center alternatives - for small & large Business

Here are the top 4 alternatives to VICIdial Contact Center that are worth checking out: Winleads for SMBs, FrontSpin for large size business, PIMS Dialer for growing companies, and DialerAI for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
VICIdial...
ITQlick rating
5/5
Score
62/100
Pricing
2/10
License pricing
Has a free version
Functionality
15
Best for SMBs
Winleads
ITQlick rating
3.2/5
Score
91/100
Pricing
5.2/10
License pricing
$495 per license
Functionality
6
Best for Enterprise
FrontSpin
ITQlick rating
4.5/5
Score
83/100
Pricing
4/10
License pricing
Has a free version
Functionality
14
Growing
PIMS Dia...
ITQlick rating
4.5/5
Score
79/100
Pricing
2/10
License pricing
$150 per user/month
Functionality
18
Free version
DialerAI
ITQlick rating
3/5
Score
82/100
Pricing
10/10
License pricing
$199 per month
Functionality
20

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.