Shlomi Lavi / Dec 12, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Call Box is more expensive to implement (TCO) than Five9, and Five9 is rated higher (87/100) than Call Box (77/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
Call Box : The quickest, easiest way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Understand what's generating your best leads so you can generate more of them. Become top-notch at handing those calls you've worked so hard to generate. Then efficiently pursue the best opportunities that demand more attentio...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Call Box.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. Call Box accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software.
Bottom line: Call Box is more expensive than Five9.
We've compared Five9 Vs. Call Box based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
Call Box: We are still working to collect the list of features for Call Box.
Five9's typical customers include: SMBs, and Call Box's target customer size include: Start up, Small business, Medium business, Large business.
starts at $20,000 per license
Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop ana...
Compare Pricing
Call Box is a leading cloud-based CRM software, it is designed to support small, medium and large size business. Call Box received a rating of 3.3 from ITQlick team. The software cost is considered average (3....
Compare Pricing| ITQlick Score: | 87/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Call Center -> Five9 review |
| Company: | Coordinated Systems |
| Pricing: | starts at $20,000 per license |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | Five9 review, Five9 pricing, Five9 alternatives |
| ITQlick Score: | 77/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Call Center -> Call Box review |
| Company: | Call Box |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Mobile, Cloud |
| Links: | Call Box review, Call Box pricing, Call Box alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.