Compare Vivantio Pro and FocalScope - May 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Vivantio Pro or FocalScope?

Vivantio Pro is more expensive to implement (TCO) than FocalScope, and FocalScope is rated higher (84/100) than Vivantio Pro (75/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vivantio Vs. FocalScope Ltd

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

Who is more expensive? Vivantio Pro or FocalScope?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vivantio Pro and FocalScope.

Vivantio Pro price starts at $42 per user/month , On a scale between 1 to 10 Vivantio Pro is rated 4, which is lower than the average cost of Help Desk software. FocalScope price starts at $9 per agent/month , When comparing FocalScope to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Vivantio Pro is more expensive than FocalScope.

Which software includes more/better features?

We've compared Vivantio Pro Vs. FocalScope based on some of the most important and required Help Desk features.

Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.

FocalScope: We are still working to collect the list of features for FocalScope.

Target customer size

Vivantio Pro's typical customers include: Small, medium and large size businesses, and FocalScope's target customer size include: Small, medium and large size businesses.