Compare Vocalcom and Aspect Zipwire - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Vocalcom or Aspect Zipwire?

Vocalcom is more expensive to implement (TCO) than Aspect Zipwire, and Aspect Zipwire is rated higher (83/100) than Vocalcom (76/100). Vocalcom offers users more features (5) than Aspect Zipwire (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vocalcom Vs. Aspect Software, Inc

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Who is more expensive? Vocalcom or Aspect Zipwire?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vocalcom and Aspect Zipwire.

Vocalcom price starts at $71.41 per user/month , On a scale between 1 to 10 Vocalcom Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. Aspect Zipwire accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vocalcom Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software.

Bottom line: Vocalcom is more expensive than Aspect Zipwire.

Which software includes more/better features?

We've compared Vocalcom Vs. Aspect Zipwire based on some of the most important and required Call Center features.

Vocalcom: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Aspect Zipwire: We are still working to collect the list of features for Aspect Zipwire.

Target customer size

Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. The software is a viable product for small and medium businesses as well as large enterprises.