Compare Vocalcom and CXM Recording - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Vocalcom or CXM Recording?

Vocalcom is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than Vocalcom (76/100). CXM Recording offers users more features (11) than Vocalcom (5). There is a clear winner in this case and it is CXM Recording!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vocalcom Vs. CXM

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? Vocalcom or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vocalcom and CXM Recording and Quality Monitoring.

Vocalcom price starts at $71.41 per user/month , On a scale between 1 to 10 Vocalcom Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Vocalcom is more expensive than CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared Vocalcom Vs. CXM Recording based on some of the most important and required Call Center features.

Vocalcom: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. Creedenz CXM is best suited for small business and medium business in the healthcare sector.