Shlomi Lavi / Mar 22, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
USAN ACD is more expensive to implement (TCO) than Vocalcom, and USAN ACD is rated with the same score (76/100) as Vocalcom (76/100). Vocalcom offers users more features (5) than USAN ACD (3). There is a clear winner in this case and it is Vocalcom!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vocalcom and USAN ACD.
Vocalcom price starts at $71.41 per user/month , On a scale between 1 to 10 Vocalcom Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. USAN ACD accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Vocalcom Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software.
Bottom line: USAN ACD is more expensive than Vocalcom.
We've compared Vocalcom Vs. USAN ACD based on some of the most important and required Call Center features.
Vocalcom: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.
USAN ACD: Data Import/Export, Basic Reports, Online Customer Support.
Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. and USAN ACD's target customer size include: Small, medium and large size businesses.
starts at $71.41 per user/month
Vocalcom Cloud Contact Center is a call center software for small to medium businesses. Its key features include click to call meeting, click-to-chat, click-to-video, internal knowledge base, social media custo...
Compare Pricing| ITQlick Score: | 76/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Call Center -> Vocalcom review |
| Company: | Vocalcom |
| Pricing: | starts at $71.41 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Vocalcom review, Vocalcom pricing, Vocalcom alternatives |
| ITQlick Score: | 76/100 |
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| ITQlick Rating: |
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| Pricing: | 8/10 - high cost |
| Category: | Call Center -> USAN ACD review |
| Company: | USAN INC |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | USAN ACD review, USAN ACD pricing, USAN ACD alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.