Compare Vocalcom and VoiceGuide IVR - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Vocalcom or VoiceGuide IVR?

Vocalcom is more expensive to implement (TCO) than VoiceGuide IVR, and VoiceGuide IVR is rated with the same score (76/100) as Vocalcom (76/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vocalcom Vs. Katalina Technologies Pty Ltd.

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Katalina Technologies Pty Ltd.: Deploy Inbound & Outbound IVR Systems Quickly Visual Application Designer Easy to deploy Easy to manage.

Who is more expensive? Vocalcom or VoiceGuide IVR?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vocalcom and VoiceGuide IVR.

Vocalcom price starts at $71.41 per user/month , On a scale between 1 to 10 Vocalcom Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. VoiceGuide IVR price starts at $99 per license , When comparing VoiceGuide IVR to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Vocalcom is more expensive than VoiceGuide IVR.

Which software includes more/better features?

We've compared Vocalcom Vs. VoiceGuide IVR based on some of the most important and required Call Center features.

Vocalcom: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

VoiceGuide IVR: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. The majority of the customers of VoiceGuide IVR comes from small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that enjoy the advantages coming from IT, data and web hosting and information-related services sector, mainly with contact center management.