Compare WhatsApp and USAN Predictive Dialer - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - WhatsApp or USAN Predictive Dialer?

USAN Predictive Dialer is more expensive to implement (TCO) than WhatsApp, and WhatsApp is rated higher (91/100) than USAN Predictive Dialer (75/100). USAN Predictive Dialer offers users more features (5) than WhatsApp (3).

Looking for the right Communications solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WhatsApp Vs. USAN INC

WhatsApp: WhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley. What does the name mean you ask? Well, WhatsApp is a pun on What's Up in case you didn't get it yet:)Because we want to build a better SMS alternative. Because we believe we can. Because someday very soon everybody will have a Smartphone.WhatsApp was founded ...

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? WhatsApp or USAN Predictive Dialer?

The real total cost of ownership (TCO) of Communications software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for WhatsApp and USAN Predictive Dialer.

WhatsApp accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 WhatsApp is rated 2, which is much lower than the average cost of Communications software. USAN Predictive Dialer price starts at $34.95 per license , When comparing USAN Predictive Dialer to its competitors, the software is rated 6 - similar to the average Communications software cost.

Bottom line: USAN Predictive Dialer is more expensive than WhatsApp.

Which software includes more/better features?

We've compared WhatsApp Vs. USAN Predictive Dialer based on some of the most important and required Communications features.

WhatsApp: Data Import/Export, Basic Reports, Online Customer Support.

USAN Predictive Dialer: Auto Dialer, CRM with Call Center, CTI (Computer Telephony Integration), Inbound Call Center, Virtual Call Center Support.

Target customer size

Customers of the software include individual mobile users as well as businesses. USAN extends help to organisation of any kind across various industries.