SolarWinds Service Desk - Top Competitors (Dec 2022)
Compare PricingITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4.2/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review -> SolarWinds Service Desk competitors |
Ranking: | Ranked 2 out of 210 Help Desk systems |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing guide |
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SolarWinds Service Desk vs. Alternatives in 2024
SolarWinds compete with other VoIP systems like PRTG Network Monitor, LogicMonitor, and Cacti. We will compare these VoIP systems in some specific aspects below.- Functionality: SolarWinds offers features like Call Detail Record Analysis, Network Jitter, Packet Loss, Cisco Call Manager Support, IP SLA Monitor, WAN Monitor, VoIP Statistics, Avaya VoIP Troubleshooting, VoIP Troubleshooting, VoIP Monitor, Network Jitter Monitor, Call Quality, etc. Compared to its alternatives, PRTG Network Monitor offers unique features (and little similarities with SolarWinds) like Integrated Technologies, Maps, dashboards, Alerting, Multiple User Interfaces and Cluster failover solutions and Distributed Monitoring. LogicMonitor also offers unique features with many similar features to PRGT Network Monitor. Such features include Infrastructure Monitoring, Log Analysis, Network, Cloud, Servers, Websites (lacking in SolarWinds and PRTG Network Monitor), Containers, Remote Monitoring, Application Performance Monitoring, Storage, and Database Monitoring.
- Customers/Industries: SolarWinds targets IT professionals in help desk, service desk, operations, etc., who are trying to bridge the gap between VoIP infrastructure management, and network transport infrastructure. Compared to its alternatives, PRTG Network Monitor targets healthcare, Buildings, industrial, Education, Finance, and government industries. Customers like 7eleven, Virginia Tech, National Theater, and Rexroth (a Bosch Company) use PRTG Network Monitor. LogicMonitor targets ITOps teams, service providers, and DevOps teams. Teams using LogicMonitor can be found in companies like Accruent, Rehrig Pacific Company, etc.
- Cost: The license cost information for SolarWinds is unavailable on its official website. According to ITQlick expert cost research, SolarWinds is cost-rated at 2.1/5, which means it is a low-cost VoIP software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost. The license cost information for LogicMonitor, PRGT Network Monitor, and Cacti is unavailable on their respective official websites.
- Cloud-based/On-premise: SolarWinds and its alternatives are cloud-based. PRGT Network Monitor offers On-premise for windows.
- Popularity: SolarWinds (1999) is publicly-traded on the NYSE under the SWI symbol. SolarWinds has 300,000+ customers in 190 countries, including 498 of the Fortune 500. When compared to its alternatives, PRTG Network Monitor (1997) is privately held and trusted by 500,000 companies worldwide. LogicMonitor (2008) is privately held and trusted by over 2000 global enterprises.
- Scalability: PRTG Network Monitor can accommodate small, medium, and large infrastructures. LogicMonitor can accommodate Managed service providers and enterprises.
- Support: SolarWinds and its alternatives share similar support channels like FAQs/forums. SolarWinds, PRTG Network Monitor, and LogicMonitor offer email/help desk, a knowledge base, and Chat. SolarWinds and LogicMonitor offer Phone support and 24/7 live rep.
SolarWinds Service Desk alternatives - for small & large Business
Here are the top 4 alternatives to SolarWinds Service Desk that are worth checking out: Freshdesk for SMBs, Zoho Desk for large size business, Zendesk for growing companies, and JIRA Service Desk for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.