Compare zendesk and Alvaria - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - zendesk or Alvaria?

Alvaria is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Alvaria (83/100). zendesk offers users more features (11) than Alvaria (5). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Aspect Software, Inc

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Who is more expensive? zendesk talk or Aspect Via Customer Engagement Center Software?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Aspect Via Customer Engagement Center Software.

zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Aspect Via Customer Engagement Center Software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: Aspect Via Customer Engagement Center Software is more expensive than zendesk talk.

Which software includes more/better features?

We've compared zendesk Vs. Alvaria based on some of the most important and required Call Center features.

zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).

Aspect Via Customer Engagement Center Software: Chat, Data Analysis Tools, BI & Analytics, Call Center, Communications.

Target customer size

zendesk talk's typical customers include: Small, medium and large size businesses, and Aspect Via Customer Engagement Center Software's target customer size include: Medium and large size businesses.