Compare zendesk and Calabrio - Jul 2022
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Bottom Line: Which is Better - zendesk or Calabrio?
Calabrio is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Calabrio (82/100). zendesk offers users more features (11) than Calabrio (3). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Portage Communications
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Portage Communications: Portage Communications has sold over a thousand copies of its call center workforce management software products, Call Center Designer, SimACD, AgentTime Scheduler to call centers worldwide. Portage specializes in low cost workforce management solutions that are easy to learn and flexible in their use. Call center managers from financial services, ...
Who is more expensive? zendesk talk or Calabrio?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Calabrio.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Calabrio price starts at $156.25 per user/month , When comparing Calabrio to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Calabrio is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. Calabrio based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
Calabrio: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.
Calabrio
starts at $156.25 per user/month
Calabrio ONE is a web based call center management solution for businesses of all sizes. It offers different features related to inbound and out-bound calling, in addition to other services. The software...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Calabrio Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Calabrio review |
Company: | Portage Communications |
Pricing: | starts at $156.25 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile |
Links: | Calabrio review, Calabrio pricing, Calabrio alternatives |
Compare features
zendesk talk: 11 Features
Calabrio: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.